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2022-10-12
Since June 30, 2022, all federally regulated banks (including federal credit unions) and authorized foreign banks are required to submit their quarterly complaint submissions to FCAC using a complaint submission schema, as per the legislative requirements for complaints reporting under the Financial Consumer Protection Framework. FCAC developed a secure portal (Portal) to facilitate these legislative and supervisory data submissions to the agency. For any inquiries regarding the portal, please contact portal.support.portail@fcac-acfc.gc.ca. (This email address is strictly for the use of Regulated Entities). For additional information, please refer to the following documents: Quarterly Complaints Reporting: Submissions Schema Reference
