You’re offline. This is a read only version of the page.
Since June 30, 2022, all federally regulated banks (including federal credit unions) and authorized foreign banks are required to submit their quarterly complaint submissions to FCAC using a complaint submission schema, as per the legislative requirements for complaints reporting under the Financial Consumer Protection Framework. FCAC developed a secure portal (Portal) to facilitate these legislative and supervisory data submissions to the agency.
For any inquiries regarding the portal, please contact portal.support.portail@fcac-acfc.gc.ca. (This email address is strictly for the use of Regulated Entities).
For additional information, please refer to the following documents:
Quarterly Complaints Reporting: Submissions Schema Reference
